Now more than ever travel is a top priority on many people’s wish list. Travel can mean many things. It could be a staycation, a tropical getaway or simply getting from one door to another. 

A mobility scooter can help you get to your destination quickly, safely and with ease. Using your scooter to travel is straightforward enough, but it does require some prior planning. 

The experience of taking your mobility scooter onto different types of transport modalities depends on your model and the level of assistance that you require.

The ideal mobility scooter for travel is a collapsible car boot or portable 4mph model. Larger scooters are usually permitted but will need to be approved by your travel provider first. 

Top tips for accessible travel 

Local travel 

Travelling alone is possible on most local travel services. However, we strongly advise avoiding rush hour where possible for a stress-free journey. 

In London, TFL services are available to some mobility scooter users but not all. You can check to see if your model is approved for travel via their mobility aid scheme. Once your scooter is approved, you will be sent a ‘Mobility Aid Recognition Scheme’ card to aid travel. 

Buses & Trams 

Local tram services usually have easy access waiting spots dedicated to those with mobility aids. These give you space and time to board the tram safely. 

There are dedicated but limited spaces onboard buses for mobility users. Automatic ramps are used to help you on and off the bus. 

Please note that class 3 mobility scooters, such as a TGA Breeze, are not permitted on buses. Buses are not adequately equipped to accommodate the larger size and weight of a class 3 scooter. 

On TFL buses you can use your ‘Mobility Aid Recognition Scheme’ card. This will help the driver to recognise your model as approved for travel. They can activate their ramp and allow more time for you to go on and offboard. 

Local bus services, such as Arriva and First, require mobility scooter owners to hold a permit for travel. Applying for a permit normally involves a quick assessment, and depending on the operator, on-board training. Training ensures you can use the ramp and easily manoeuvre your mobility scooter whilst on the bus.  

See Arriva's terms here and First's terms here.

Taxis

All taxis in the UK are prohibited by law to refuse custom based on a customer’s disability. Services are either classified for, or adapted to, those who use mobility aids. Traditional black cabs are spacious enough to welcome mobility scooters up to a particular size. 

Local cabs are happy to accept scooters but will require as much notice as possible before travel. Local cabbies will need to check scooter specifications to help them allocate an appropriate vehicle. 

Your local council website is always a useful resource for finding local taxi companies who can provide scooter-friendly services. Taxi apps, such as Uber, are improving their options for those with accessibility requirements. 

Uber Access offers wheelchair friendly vehicles driven by staff who have completed disability equality training courses. Simply check that your mobility scooter specs match theirs before you leave. 

If you have a collapsible mobility scooter, perhaps a car boot scooter, you can use Uber Assist. Trained drivers help to safely get you and your scooter onboard when using the standard Uber service. 

Uber’s accessibility support varies across the UK. Always check that their services run in your beginning and final destinations before you travel.  

London Underground

Step-free access is available at many, but not all, tube stations. TFL are extending their accessibility offering but we always recommend planning ahead for a hassle-free journey. 

You can view a step free map and plan an accessible journey with the TFL Go app. The app also shows status updates on lifts and points out where  ramps are available on the network. 

TFL has a huge library of guides to help you get the most out of their services. They also have a free ‘travel mentor’ service. This brilliant service helps those nervous or new to London underground find their way around. Mentors can even take your first ride with you, to make sure you feel completely safe and confident on your trip. 

TFL’s Taxicard scheme offers all London-based, eligible customers subsidised taxi and minicab travel. Even better, TFL offer a door-to-door service with Dial-a-Ride. Those who are unable to use public transport can use Dial-a-Ride to go about their daily activities. The bookable service supports members making local trips, 7days a week.  

See TFL's accessibility information here. 

Overground & Cross Country Trains

In London you can use the overground tube system, the Docklands Light Railway (DLR). This is the first fully accessible rail service in the UK. Ramps, level access and lifts are at every station. Even better, you can request 1:1 guidance on how to travel safely with a DLR
Community Ambassador. 

National rail network trains have some spaces onboard for mobility scooters. You may be limited by your scooter’s size and weight, so it is essential to check before you travel. 

Train operators have dedicated staff and mobility aids to assist you off and onto the platform. This includes help with baggage and providing ramps. Letting the operator know that you plan to use their services will help them prepare for your journey. 

National Rail have a useful guide to their accessibility support, see here. 

Travelling Abroad 

Taking your mobility scooter further afield is possible, but can involve a few more obstacles. Travelling solo is also more difficult when you use larger modes of transport, such as aeroplanes. 

Operators usually advise on having someone with you who can assist at certain points on the journey. Whilst companies can offer aid this is not guaranteed, anything can happen on the day. To avoid being stranded and for peace of mind we agree. 

Eurostar

Mobility scooters are permitted on Eurostar journeys if your model meets specific size requirements. It is vital that you check this specification before you travel. You can sit in your scooter during the journey if you reserve a wheelchair space. 

You can also opt to send your scooter with Eurostar’s free luggage service. This is a great idea if you have a collapsible mobility scooter, such as a car boot scooter. However, be aware that you’ll need to be able to walk 200m unaided and board via steps. 

See more information on Eurostar's accessibility support here. 

Boats 

Most cruise boats accept mobility scooters but always check with your holiday representative before you travel. This way you can check if they have any size requirements that may prevent you from boarding. You’ll also need to check that your on-board cabin and method of disembarkment are scooter friendly. 

Ferries are happy to welcome mobility scooters if your model meets their size requirements.  Giving the boat enough notice ahead of your visit allows them to properly prepare for your needs. This benefits you, with priority boarding, dedicated space and close proximity to lifts.  

Aeroplanes

Mobility scooters can usually be accommodated on aeroplanes, but it is essential to have clearance from your airline in advance. Your scooter’s size and battery type will influence whether it gets clearance. Notifying the airline of your requirements at least 48-hours’ notice before you travel is strongly advised.  

A carboot scooter is perfect for holidays as it is easy to collapse and store in hold luggage. Once your scooter has been cleared for travel, you can use the airport wheelchairs to get to your gate. Staff will assist you onto the plane and meet you at the other side. 

For more advice, Transport For All is an excellent resource when travelling in, around and out of the UK. 

Once your journey (near or far!) is planned and your ticket is booked, don’t forget these top tips:

- If travelling further afield or overnight be sure to pack your charger 
- Check that your scooter tyres feel firm and are fully inflated before  you travel
- Ensure your batteries are fully charged  
- Bring a padlock and chain to keep your scooter secure whilst out  and about. Thefts are rare but peace of mind is priceless